Privacy Policy

Privacy Policy for Mercedes Xentry Diagnostic

Introduction

Welcome to https://mercedes-xentry-diagnostic.collision-talk.com (hereinafter referred to as “Mercedes Xentry diagnostic” or “we”). We are committed to maintaining a transparent and secure environment for our users, ensuring that your privacy is always protected. This Privacy Policy outlines the ways in which we collect, use, and safeguard personal data, adhering to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA) and similar laws in Colorado, Utah, Connecticut, Virginia, South Africa, etc.

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, applications, or services linked from our site, as they have their own privacy policies which we encourage you to review before engaging with them.

Processing Activities

This Privacy Policy is designed to guide you on the following interactions:

  • Using our applications and services as an authorized user
  • Visiting and navigating through our websites associated with this Privacy Statement
  • Receiving communications from Mercedes Xentry diagnostic, such as newsletters, emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide the requested services. The types of information we gather include:

  • Account Information: This includes your username, email address, and any other details required to create and manage your account.
  • Payment Information: Details related to your payment methods, including card numbers, expiration dates, and billing addresses, are securely processed for transactions.
  • Financial Information: We may collect data about your financial status or creditworthiness, but only when necessary for specific services.
  • Purchase Information: Data regarding the products you purchase from us, such as order history, preferences, and delivery details.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, which help us provide personalized services.
  • Location Data: With your consent, we may access your location to offer tailored local services.
  • Feedback: Comments, reviews, and suggestions you share with us contribute to our product improvements.
  • Social Media Information: If you choose to connect your social media accounts, we may collect data from those platforms, subject to their privacy policies.
  • Product Information: Details about the products you interact with on our platform, including browsing history and preferences.

We obtain this information through direct user input, tracking technologies (like cookies), and in some cases, from third parties who assist us in providing services.

Cookies

Mercedes Xentry diagnostic uses cookies to enhance your experience while using our website and applications. Cookies are small text files stored on your browser that serve various purposes:

  • Strictly Necessary Cookies: These ensure basic functions of our platform, such as enabling you to log in and navigate through pages.
  • Preference Cookies: They remember settings or preferences you’ve chosen for a more personalized experience.
  • Analytics Cookies: Used to collect aggregate data about site usage, helping us improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes specified at the time of collection or as required by law. Once the retention period expires or when these purposes no longer apply, we delete or anonymize the data to protect your privacy.

Security Measures

Mercedes Xentry diagnostic has implemented robust security measures to safeguard your personal data:

  • We employ encryption for data in transit and at rest, ensuring secure communication.
  • Our third-party service providers adhere to strict security standards to protect your information.
  • Regular security audits and updates are conducted to identify and mitigate potential risks.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or solicit personal data from children, and any such data will be deleted if discovered.

Your Rights (depending on your location)

Different regions have specific privacy laws that grant you certain rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete information we hold about you.
  • Erasure (Right to be Forgotten): Ask us to delete your personal data, subject to certain exceptions.
  • Restriction: Limit our processing of your data in specific circumstances.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Ensure that exercising your privacy rights does not negatively impact your interactions with us.

To exercise these rights or if you have any data-related inquiries, please reach out to our Privacy Team via email at [email protected] or by mail to the address provided on our website.

Changes to Policy

Mercedes Xentry diagnostic reserves the right to update this Privacy Policy from time to time. Any significant changes will be notified on our website, and we encourage you to review it regularly.

Contact Information

For any questions, feedback, or data-related requests, please contact us:

We value your trust and are committed to maintaining a secure and transparent privacy practice.